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Refund Policy
No refunds will be given for late delivery of standard next day UK shipments as this service is not guaranteed, but does have a success rate of 95%.
No refunds are given for late delivery of International shipments as there are so many extenuating circumstances beyond the shippers control, and transit times given should only be taken as a guide.
No refunds will be given in the event of customs clearance delays or if customs seize your shipment.
A full refund will be given if we fail to collect your parcel on the agreed collection date, and you wish to cancel the shipment. If you require us to collect the parcel on another day, the original charge still stands, and no refund will be given.
Please note that if you cancel a shipment that you paid for using Paypal (that is not down to a failing on our part, i.e., your customer cancelled their order, you made a duplicate booking in error, etc.,) you will receive a refund less the Paypal fee as Paypal no longer refund fees for cancelled payments.
In order to qualify for a refund or credit due to service failure, the following limitations apply:
- We must receive your notification (via email) of a service failure within ten (10) calendar days from the original invoice date. You must furnish us with the invoice number to which your payment applies.
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Notification must include the package tracking number, the package/shipment weight and the date of the shipment. Complete recipient information must be provided.
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A service failure will not be deemed to have occurred if within thirty (30) calendar days after you notify us, we provide you with the following:
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Proof of delivery, consisting of the date and time of delivery and the name of the person who signed for the shipment or signature release information.
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The freight package/shipment was under-declared by size or weight, and/or the contents were not as described.
Only ONE refund or credit is permitted per package/shipment. In the case of multiple-package shipments, this Guarantee will only apply to one package in the shipment. If a service failure occurs for any package within the shipment, a refund or credit will be given only for the portion of the transportation charges applicable to that package.
A refund or credit will not be given for packages/shipments delayed due to incorrect addresses or ZIP codes or the unavailability or refusal of a person to accept delivery.
A refund or credit will not be given to shippers who hand their parcels to the wrong courier, and additional charges may be applied.
Please email refund requests to; [email protected], or in writing to;
Worldwide Parcel Services Ltd
Unit 15 Glenmore Business Park
Castle Road
Eurolink
Sittingbourne
Kent, ME10 3FX
Refunds will be made within 30 days of notification of the refund issue (if approved as a refund) although we will endeavour to make refunds within 10 days.
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